Privacy Policy

1. Overview

This Privacy Policy explains how Kinetic AI and related services operated by Dylan Stott collect, use, store, and share information. This includes the Kinetic AI software product, online fitness business reviews, lead forms, questionnaires, client acquisition services, offer improvement services, consulting services, and related communications.

Kinetic AI helps personal trainers and online fitness coaches manage inbound Instagram leads, automate lead qualification, send booking links, and track booked calls. Related business review and client acquisition services may help online fitness coaches review their offer, positioning, lead flow, sales process, follow-up, and growth opportunities.

We do not sell personal data.

2. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, login information, business or coaching details, and account settings.
• Business review and lead form information: name, email address, business name, Instagram handle, website or offer page, coaching niche, revenue ranges, business goals, biggest bottlenecks, willingness to invest, questionnaire responses, and other information submitted through Meta lead forms, Tally forms, questionnaires, applications, or similar forms.
• Coaching business information: offer details, pricing, packages, client count, profit estimates, lead sources, sales process, close rates, client retention, marketing channels, proof assets, content activity, paid ad activity, business constraints, implementation capacity, and related business information you choose to provide.
• Instagram account information: Instagram account ID, username, profile information, connection status, authorization status, and related account data needed to connect your Instagram account to Kinetic AI.
• Instagram messaging data: inbound and outbound Instagram direct message content, sender identifiers, timestamps, and conversation metadata needed to provide automated lead qualification and booking workflows.
• Lead information: prospect names, Instagram identifiers, conversation responses, qualification answers, booking link activity, lead status, and related notes or summaries generated by the system.
• Calendly booking data: booking links, scheduled event details, invitee information, event timestamps, and attribution data used to determine whether a lead booked a call.
• Billing data: subscription status, payment status, plan information, Stripe customer identifiers, and invoice/payment metadata. Full payment card details are processed by Stripe and are not stored by Kinetic AI.
• Analytics and usage data: product usage, page views, form submissions, feature interactions, error logs, and performance data used to improve and secure our services.
• Communications: emails, replies, support requests, feedback, notes, and other messages you send to us.

3. How We Use Information

We use the information we collect to:

• Provide and operate the Kinetic AI service.
• Connect trainer accounts to Instagram and Calendly.
• Receive, process, and respond to Instagram messages as authorized by the trainer.
• Qualify leads and send booking links.
• Track booked calls and lead conversion activity.
• Review online fitness coaching businesses that submit lead forms, applications, questionnaires, or business review forms.
• Determine whether there may be a fit for client acquisition, offer improvement, sales process improvement, or related consulting services.
• Send follow-up emails, questionnaires, recommendations, business reviews, payment links, and service-related communications.
• Deliver services you choose to purchase, including audits, strategy documents, offer recommendations, lead flow recommendations, scripts, templates, and related deliverables.
• Manage billing, subscriptions, payments, and account access.
• Improve product performance, reliability, user experience, marketing, and service quality.
• Detect abuse, troubleshoot issues, and protect the security of the services.
• Comply with applicable legal, platform, and regulatory obligations.

4. Meta Platform Data

When a user connects an Instagram account, Kinetic AI may receive data from Meta, including Instagram account identifiers, usernames, profile data, direct message content, sender identifiers, and messaging metadata. We use this data only to provide the features authorized by the user, including lead capture, message automation, lead qualification, and booking workflows.

We may also receive information submitted through Meta lead forms or instant forms, including contact information and answers to qualification questions. We use this information to follow up, send questionnaires, review fit, and communicate about relevant services.

We do not sell Meta Platform Data. We do not use Meta Platform Data for unrelated advertising, data brokerage, or unauthorized profiling.

5. Online Fitness Business Reviews and Client Acquisition Services

If you submit an Online Fitness Business Review form, Meta lead form, questionnaire, application, or similar form, we may use the information you provide to evaluate your coaching business, identify potential opportunities, determine whether our services may be a fit, and follow up with recommendations or next steps.

This may include reviewing your niche, offer, pricing, proof, client acquisition process, lead flow, sales process, client retention, capacity, implementation readiness, and business goals.

Submission of a form or questionnaire does not guarantee that we will offer services, accept you as a client, or produce a specific business result.

6. Service Providers and Processors

We use third-party service providers to operate Kinetic AI and related services. These providers may process information on our behalf only as needed to provide their services.

• Supabase: authentication, database, and backend infrastructure.
• Vercel: application hosting, deployment, and serverless infrastructure.
• OpenAI: AI-powered message generation, lead qualification, summarization, and related workflow support.
• Meta: Instagram account connection, messaging, lead forms, ads, and related platform functionality.
• Calendly: scheduling, booking links, booking attribution, and event data.
• Stripe: payment processing, subscriptions, invoices, and billing management.
• PostHog: product analytics, usage analytics, and product improvement. PostHog is not used to sell Meta Platform Data.
• Tally: form creation, questionnaires, applications, and business review submissions.
• Google Workspace: email, spreadsheets, document storage, lead tracking, and business operations.
• Make: workflow automation, lead routing, form processing, and integration between business tools.
• Loom or similar tools: video reviews, async explanations, and client communication, if used.

7. Data Sharing

We may share information with service providers that help us operate our services, communicate with leads or customers, process payments, deliver purchased services, comply with legal obligations, enforce our terms, protect users, prevent abuse, or complete business transactions such as a merger or acquisition.

We do not sell personal data.

8. Data Retention

We retain information for as long as needed to provide our services, review leads and applications, communicate with you, deliver purchased services, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

Users may request deletion of their account and related data as described in our Data Deletion page or by contacting us.

9. Security

We use reasonable technical and organizational measures to protect information. However, no system can be guaranteed to be completely secure. Users are responsible for maintaining the security of their own accounts, passwords, connected services, and devices.

10. User Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain uses of your personal data. You may also disconnect integrations such as Instagram, Calendly, or billing services where available.

To make a privacy request, contact us at support@usekineticai.com.

11. Marketing Communications

If you submit a lead form, questionnaire, application, or opt in to receive communications, we may send you emails about your submission, next steps, business review, relevant services, payment links, updates, or related offers.

You may request that we stop sending non-essential marketing communications by contacting us or using any unsubscribe option provided in the communication.

12. Children

Our services are not intended for children under 13. We do not knowingly collect personal data from children under 13.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date and may provide additional notice where appropriate.

14. Contact

For questions about this Privacy Policy, contact us at support@usekineticai.com.